HART / FORM
CLIENT HANDOFF / V1.2
05 / VOICE & MESSAGING
Voice & Messaging
Measured, materially aware, and direct. The voice makes fewer claims and gives useful detail.
Specific, not superlative.
Calm, not casual.
Observant, not abstract.
APPROVED
“Made for a deliberate room.”
“Edition 01, in kiln-fired stoneware.”
AVOID
“Game-changing.”
“Designed to disrupt.”
“The ultimate lifestyle object.”
OBJECT LAUNCH
Instead of “The ultimate lifestyle object”, write “Edition 01. A kiln-fired vessel for the everyday table.” Name material, edition and use.
CALL TO ACTION
Use “View the collection”, “See dimensions” or “Read the care guide”. Avoid vague promises such as “Discover more possibilities”.
PRODUCTION UPDATE
Write “The Paper wordmark is approved for dark backgrounds. Replace the v0.9 file before your next print run.” State what changed and what the reader must do.
PRESS NOTE
Lead with the object, designer and material. Support any claim with an observable detail; avoid invented awards, sustainability claims or superlatives.